Frequently Asked Questions (FAQs)

1.How long does shipping take?

Order Processing Time

All orders are processed within 1 to 2 business days .
Orders placed after 5:00 PM will be processed on the next business day.

Please note that orders are not processed or shipped on Sundays or public holidays.

Shipping Time & Delivery Estimates

Once your order has been processed, it is shipped using our standard shipping method. Estimated delivery times are as follows:

• Transit Time: 3 to 5 business days
• Total Delivery Time: 4 to 7 business days (processing + transit)

Delivery times may vary depending on your location, weather conditions, or carrier-related delays that are beyond our control.

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2. Do you offer free shipping?

We occasionally offer free shipping promotions. Any available shipping offers will be displayed during checkout or on our website.

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3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

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4. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Products must be unworn, unused, and returned in their original condition with all tags attached. Please visit our Return & Refund Policy page for complete details.

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5. Can I exchange an item for a different size?

Yes. If you need a different size, please contact our customer support team, and we'll guide you through the exchange process based on product availability.

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6. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, as well as other secure payment methods available at checkout.

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7. How do I know which size to order?

Each product includes a detailed size guide to help you choose the best fit. If you need additional assistance, feel free to contact our support team.

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8. Can I cancel or change my order?

If your order has not yet been processed, we'll do our best to help. Please contact us as soon as possible after placing your order.

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9. What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item so we can resolve the issue promptly.

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10. How can I contact Jack n Charlie?

Business Name: Jack n Charlie

Website: https://jackncharlie.us

Phone:+1 (516)606-3128

E-Mail: support@jackncharlie.us

Address:190 Whitman Ave, Edison, NJ 08817, United States

Business Days: Monday to Saturday
Business Hours: 10:00 AM – 8:00 PM (EST)
Sunday: Closed